1. Acceptance of Terms
By accessing or using our AI Support Automation platform, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our services.
2. Our Services
We provide AI-powered automation for customer support, including ticket processing, provider communication, request analytics, and related automation features.
3. User Responsibilities
By using our services, you agree to:
- Provide accurate information.
- Keep your account and API credentials secure.
- Use the service only for lawful purposes.
- Comply with the terms of Telegram, WhatsApp Business, Perfect Panel, and any third-party services you connect.
4. Account & API Access
You are responsible for maintaining the security of your account and API credentials.
Your Telegram bots, WhatsApp Business accounts, and Perfect Panel accounts remain your property at all times. You may revoke API access at any time.
5. Payments
All payments are processed according to the pricing displayed on our website.
Unless otherwise stated, payments are non-refundable after the service has been delivered or credits have been used.
6. Service Availability
We strive to provide reliable service but cannot guarantee uninterrupted availability. Temporary downtime may occur due to maintenance, third-party services, or unforeseen technical issues.
7. Prohibited Use
You agree not to:
- Use the service for illegal activities.
- Attempt to gain unauthorized access to our systems.
- Abuse, disrupt, or interfere with the platform.
- Reverse engineer, copy, or resell our software without permission.
8. Limitation of Liability
We are not responsible for losses caused by:
- Third-party platform outages.
- Telegram, WhatsApp, Perfect Panel, or provider issues.
- User configuration errors.
- Incorrect API credentials or misuse of the service.
9. Changes to the Service
We may update, improve, or modify our services and features at any time.
10. Termination
We reserve the right to suspend or terminate access to the service if these Terms are violated or if the service is used in a way that may harm our platform or other users.
11. Contact
If you have any questions regarding these Terms of Service, please contact us through the contact information available on our website.