1. Introduction
Welcome to our AI Support Automation platform. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
2. Information We Collect
We may collect:
- Your name and email address
- Company information
- Telegram Bot API credentials
- WhatsApp Business API credentials (if connected)
- Perfect Panel API credentials
- Support ticket data required to operate the AI bot
- Usage statistics and analytics
- Technical information such as your IP address, browser type, and device information
3. How We Use Your Information
We use your information to:
- Provide AI ticket automation services
- Process customer support requests
- Communicate with providers through Telegram, WhatsApp, or ticket systems
- Generate service and provider analytics
- Improve our platform and customer experience
- Provide technical support
4. Data Security
We use industry-standard security measures to protect your data from unauthorized access, disclosure, modification, or misuse.
5. Your Bots and API Access
Your Telegram bots, WhatsApp Business accounts, and Perfect Panel remain your property at all times.
We only use the API access you provide to perform the requested automation. We never claim ownership of your bots or accounts.
6. Data Privacy
We do not sell, share, rent, or disclose your data to third parties. Your information is used solely to provide our services and remains confidential.
7. Data Retention
We retain your information only for as long as necessary to provide our services or comply with legal obligations.
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and associated data
- Disconnect your integrations at any time
9. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and enhance our services.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
11. Contact Us
If you have any questions regarding this Privacy Policy, please contact us using the contact information available on our website.