Automate Your Tickets Support with an AI Bot Based on Perfect Panel
Automate work with clients and providers, and track statistics to see which providers and services receive the most client requests
Waiting for ticket
cycle every 15s
Your order(s) 82047 sent to the technical team for cancellation.
cancel 43404351
What Can Our AI Bot Do?
Reduce support team workload and lower staffing costs
Track ticket statistics by Service ID and Request Type (Speed Up, Cancel, Restart, etc.)
Identify the most problematic service providers
Improve the customer experience
Resolve customer issues faster
Provide 24/7 support across all time zones
How to Connect to Our AI Bot
You must create a Telegram bot using BotFather. If you also want WhatsApp support, create a WhatsApp Business account using a dedicated phone number that you don't use for anything else (or register a new phone number). You keep full ownership and control of both bots - we only require API access to enable AI automation.
Add the bots to your Telegram provider groups and WhatsApp provider chats by following the instructions we provide.
Create a dedicated AI Support ticket category in your panel settings.
Follow the step-by-step setup guide on our website to connect your panel to the AI bot. The entire setup process takes just a few minutes. Once you begin, one of our team members will contact you and personally guide you through the setup process from start to finish.
Talk to our teamHow Our AI System Works
When a customer submits a request for an order (for example, 123456 Cancel), the AI bot instantly forwards the request to the provider with the external order ID and immediately replies to the customer in the support ticket.
If the customer submits the same request again later (for example, one hour later), the bot automatically escalates it by sending 123456 Cancel ASAP to the provider.
If a customer repeatedly sends a Partial request after the provider has already partially completed the order, Perfect Panel may not immediately update the order status. In this case, the AI bot sends a notification to your private staff group, reminding your team to update the order status manually. The same system works for cancel requests.
If you don't communicate with your providers through Telegram or WhatsApp and instead use support tickets, the bot will automatically send a message to your dedicated staff group containing:
- The request (Cancel, Speed Up, Restart, Partial, etc.)
- The external order ID
- A direct link to the provider
- Your site ticket ID
This allows your team to process provider requests much faster.
Provider & Service Analytics
Our platform gives you complete visibility into your support statistics. You can monitor which providers and which services generate the highest number of customer requests over any selected period.
For example, Service ID 5555 may receive in one day:
- 20 Cancel requests
- 30 Speed Up requests
- 5 Partial requests
With these analytics, you can instantly identify problematic providers and services, contact your providers with real data, and improve your overall service quality.
Built-in Security & Anti-Spam Protection
Our platform includes multiple security features. Customers can submit requests only for their own orders. They cannot submit requests for someone else's orders or attempt to cancel another customer's order.
We also include built-in anti-spam protection. If a customer repeatedly submits the same request for the same order, you won't be charged for every message. Each order is counted only once per hour, so you don't waste credits on duplicate spam requests.
How Does the Bot Work?
After you connect your panel through a simple wizard, the bot gains access to the panel tickets and understands a defined set of commands.
Once it receives a command, it finds the right provider chat in Telegram and sends a short command with the order ID on the provider side (for example "123456 speed up"). No manual work.
At the same time, the bot instantly replies to the customer in the ticket.
How Much Does It Cost?
AI SMM Bot
(Tickets + Telegram)
AI SMM Bot + WhatsApp
(Tickets + Telegram + WhatsApp)